Front Desk
Phone calls that book, not just answer.
- Read-and-say, branching call scripts
- A booking or callback on every call
- Confident answers to insurance questions
Bilingual dental case acceptance consulting
Turn “I’ll think about it” into “Yes.”
Acepta Dental trains your front desk, treatment coordinators, office managers and whole dental team to communicate with psychology, so more patients accept the top-notch care they need. No pressure. No gimmicks. No surprises.
- Bilingual EN y ES
- Psychology-based
- Whole-team training
“Patients don’t say no because they don’t care. They say no because they’re scared, confused, or don’t feel understood.”
Gabriela Gonzalez, Founder6core training programs
2languages: English y Español
4roles trained, front desk to doctor
1goal: more patients saying yes
Who we train
One team. One message. Top-notch care.
A patient’s “yes” is built at every touchpoint, from the first phone call to checkout. That’s why we train your whole dental team, not just one person.
Treatment Coordinators
Case presentations patients say yes to.
- A clear structure for presenting treatment
- Objection handling for cost, fear and delays
- Financial conversations that feel caring
Office Managers
Numbers you can see and act on.
- KPI trackers and case analysis workbooks
- Cancellation and no-show policy language
- A clear view of where cases slip
Doctors & Clinical Team
One message from chair to checkout.
- Patient psychology made practical
- Consistent language across the team
- Bilingual communication, EN y ES
Our services
Everything your team needs to hear more “yes.”
Practical, psychology-backed tools your team can use the same day, in English y Español.
Influence-Based Communication
Proven persuasion principles built into how your team presents every treatment plan, ethically and without pressure.
- Cialdini’s six principles, applied
- Reciprocity, authority and social proof in practice
- Patients feel understood, not sold
Objection Handling Playbook
Real answers for “it’s too expensive,” “I’m scared” and “I need to think about it.”
- Feel / Felt / Found method
- Tactical empathy and mirroring
- Calibrated “how” and “what” questions
Read-and-Say Phone Scripts
Scripts that take the guesswork out of every call, so your front desk never freezes.
- Numbered, branching format
- Every call ends in a booking or callback
- English and Spanish versions
Insurance & HMO Conversations
Help patients see the real picture of their coverage before they decide.
- Per-procedure copays explained
- Material upgrade charges made clear
- Coverage limits in plain language
Cancellation & No-Show Framing
Policy language that protects your schedule without ever sounding like a threat.
- The doctor’s reserved time, explained
- Always paired with a way to avoid the fee
- Introduced once, only when needed
KPI Tracking & ROI
See where cases slip and what fixing it is worth to your practice.
- Case acceptance tracker
- Excel case analysis workbooks
- ROI math built on your own numbers
How it works
Getting started is easy.
Four simple steps from your first conversation to measurable results.
- 1
Free Practice Audit
A quick conversation about where cases are getting stuck. No pressure, no commitment.
- 2
Practice Assessment
We look at your calls, case presentations and acceptance numbers.
- 3
Team Training
Scripts and hands-on training for every role, in English y Español.
- 4
Track & Grow
We measure acceptance so you can see the results month after month.
Meet the mind behind Acepta
Hi, I’m Gabriela.
Cuban-born. Mom of two. Psychology meets dentistry.
I came to the U.S. from Cuba seven years ago with a big dream. Here I studied, graduated magna cum laude from Purdue University Global in Psychology, became a proud mom of two boys, and built my career inside dental offices, helping patients say yes to their care.
Acepta is that dream turned into a business: helping practices understand patient behavior, so every conversation serves a common good: patients who truly take care of their dental health.
- B.S. Psychology, Magna Cum Laude
- M.S. I/O Psychology, in progress
- Hands-on treatment plan sales
- Fully bilingual, EN y ES
Our promise
Training your team will actually use.
Bilingual by design
Every script, tool and training comes in English y Español, so your team can reach every patient.
Built for real teams
Step-by-step, read-and-say tools that work on your busiest day, not just in a meeting.
Ethical influence, always
We teach psychology that helps patients choose their health. Never pressure, never tricks.
Ready to hear more “yes”?
Book your free practice audit and let’s find where your cases are getting stuck. ¿Prefiere español? Con gusto.